EXCHANGES & RETURNS

THE OML PROMISE 

We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly!  If you received a damaged or defective item, please contact us within 10 days of receiving the damaged item so we can rectify this. Please email us at service@ohmyladyshop.com and we will rectify this right away! 

HOW TO RETURN

RETURN INFORMATION

If you received a damaged or defective item, please contact us within 10 days from the delivery date of your order. We do not accept returns for a reason based on personal preference. We only accept a damaged or defective item returns.

PLEASE NOTE

  • To complete your return, we require proof of purchase.

Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:

  • FINAL SALE and FLASH SALE items are NOT eligible for Returns or Exchanges.

  • Merchandise must be unwashed and unworn.

  • Shoes must be unworn and free of any scuffs or marks.

  • Bodysuits and Intimates are NOT eligible for Returns or Exchanges.

  • Please do not send your purchase back to the manufacturer.

  • We do not cover Return Shipping for International purchases, APO Addresses, and PO Box Addresses.

  • Your item must be unused and in the same condition that you received it. It must also be in the original packaging. The item is wholly new or a 25% restocking fee may be applied if the item is used or damaged visually. 

  • If an item is Ineligible for a Return and it is included, we will have to send back the Ineligible Item to you, and you may be responsible for the shipping fee.


HOW TO GET YOUR REFUNDS

To return your product, please contact us via service@ohmyladyshop.com, we will send the return address to you. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Damaged/defective or any OML shop error returns will receive a refund including a refund of original shipping charges. Unless otherwise stated, otherwise determined by us in our sole and reasonable discretion.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@ohmyladyshop.com.

HOW TO EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@ohmyladyshop.com.

ADDITIONAL RETURN DETAILS

  • To return your product, please contact us via service@ohmyladyshop.com, we will send the return address to you.

  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • Once the return is delivered to our Warehouse, it takes 3-7 business days for our team to process, then we will email you for your EXCHANGES & RETURNS. Please note your inbox for any updates

  • Orders refused at delivery and returned to us are subject to having all shipping costs withheld from any refunds issued once the package has been returned to us.