ABOUT ACCOUNT

1.Do I need to register before placing an order?

You are not obliged to register before placing an order. In other words, you can check out with a customer account or as a guest.

 2.How do I register?

Click “Log in” at the top right corner of our website. You can register with Facebook, or your email account.

3.What if I forget my login password?

Click the “Reset your password” at the Log in page, fill in your email then we’ll send a new password to your email.

4.How can I change my account password?

Click the “Reset your password” at the Log in page, fill in your email then we’ll send a new password to your email.

5.How do I unsubscribe from your email newsletter?

You can click “Unsubscribe” at the bottom of every received newsletter email.

 ABOUT ORDERING & PAYMENT

1.Can I remove item from the shopping cart?

Yes, if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can’t delete any item from the order.

2.What happens if my item is out of stock?

For our popular item, it might go out of stock quickly. We will try our best to ensure the items displaying on our site will be available to our customers.

The out-of-stock items will be automatically refunded once your order is processed.

3.Can you custom make the item(s)?

Sorry that we don't provide custom-made service at this time.

4.If I want to change information (such as color, size, shipping address, shipping method) of a paid order, what can I do?

We can only change those information for you if the order is not shipped out. Therefore , please be more careful to place the order. If there are changes, contact us via service@ohmyladyshop.com.

5.What kind of secure payment methods do you accept?

Please refer to our PAYMENT METHOD. You can use Credit Cards, Debit Cards and any other payment methods that PayPal supports to complete your order on our website.

6.How do you secure my payment information?

The security of the information that customers entrust ohmyladyshop.com with is one of our top priorities. At ohmyladyshop.com, we invest a large amount of resources and use the most recent technologies available to ensure your data is processed in secure environments.

7.Why do I get less refund for the item(s) sometimes?

Please be noted if there is a discount for your order, we will refund you the amount with the discount, which means we will refund what you actually pay for each item. The refund amount will be deducted any taxes, the shipping charges to and from you, except as otherwise determined by us in our sole and reasonable discretion.

ABOUT SIZE

1.How can I choose the right size?

If you need assistance selecting a size, we suggest checking the measurements on the individual product page for the specific item you are interested in, as our stylists ensure to hand measure each size.

2.What is free size?

It means there is only one size available for the item. Generally a Medium size fits the majority of customers. It is suggested to check the product details to see the detailed measurements.

ABOUT SHIPPING

1.What countries do you ship to?

Now we ship to over 100+ countries: United States, United Kingdom, Australia, Germany, France, Canada, Italy, Poland, Mexico and so on. You can find out the detailed countries in the drop-down list of the Country section when you edit shipping address in your account.

2.Does OhMyLadyShop ship to multiple addresses?

We are only able to deliver to one address per order. We suggest that you place a separate order for each destination, if you would like to send your purchases to multiple addresses.

3.How much is the shipping fees?

Free Standard Shipping on all orders (No Mini Spend), Free Tax

If you would like an Express Shipping, please refer to our SHIPPING

4.Is there any additional fee or tax?

For most of the countries, our customers do not need to pay for importing fee, duties or VAT (Valued Additional Tax). However for some European countries, our customers may need to pay the duties or VAT according to your countries’ levying rules.

If you request a refund, we will refund you for the amount you paid for the item(s), less any taxes, the shipping charges to and from you, except as otherwise determined by us in our sole and reasonable discretion.

5.Do you ship to PO BOXes and APO/FPO/AFP military addresses?

We can only ship to those addresses by standard shipping. If you want to receive the item(s) by expedited shipping, please provide a physical address.

6.What is the delivery time?

Please note the total time = processing time + shipping time, you can check your delivery time here

7.Can you pack my order as a gift?

Yes, we can provide this Service with additional charge. Please leave a note when you order or contact us via service@ohmyladyshop.com.

ABOUT EXCHANGES & RETURNS

1.Return and Exchange Policy:

 - Items can be returned or exchanged within 10 days from the delivered date.

 - Items received should be unused, undamaged, and in original package with original labels or a 25% restocking fee may be applied if the blouse is used or damaged visually. 

 - All shipping charges, taxes are borne by the buyer.

See more details here: EXCHANGES & RETURNS

2.May I exchange an order?

- You need to comply with our EXCHANGES & RETURNS

 Exchange shipping fee may responsibled by you.

3.How can I return or exchange an order?

  •  Step 1: Please email our customer service team at service@ohmyladyshop.com to request the exchange/return.

  •  Step 2: After receiving your email with exchange/return request, our customer service team will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

  •  Step 3: You will receive refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange. It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.

  • If you have any further questions, feel free to email us at service@ohmyladyshop.com

4.How soon will I receive a refund for my return?

We will process the refund within 3-6 business days after receiving your return package.

It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.

5.If the item does not fit, what can I do?

Please contact us via service@ohmyladyshop.com, and we will reply you with further instructions within 24 hours. Please note that the shipping cost is borne by the buyer.

6.If I receive a wrong/damaged/defective item, what should I do?

Please send email to services@ohmyladyshop.com with picture(s) of the wrong/damaged/defective item as well as your order NO. We would investigate and take further action to resolve your problem.

7.What should I do if an item is missing from my order?

Sometimes, your order will be delivered in multiple packages. Please check your order details in your account.

Once all the packages have been delivered but you are still missing items, Please contact us via service@ohmyladyshop.com, and we will help you and get back to you within 24 hours.

8.What shipping company can I choose for return?

Usually you can use any shipping carriers to ship the parcels back. You are supposed to choose the cheaper method like postal shipping, which is best and convenient for both of us.

If you run into any issues, feel free to email us at service@ohmyladyshop.com